Front Desk Concierge – Guest Experience

SPS-North America Opportunities - Not Externally Posted Board; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career Growth

Paid Time Off

Bonuses

Medical, Dental, Vision

401k

Job summary

Top of the Rock at Rockefeller Center in New York, NY is seeking a friendly Receptionist to greet visitors, answer calls, and provide courteous, efficient service. The role requires on-site presence, strong communication, and a professional appearance to support client services and operations.

Responsibilities include light administrative tasks, mail handling, and coordination of meetings and catering as needed. Weekend and holiday hours are required with typical business hours noted.

Qualifications

• High School Diploma or equivalent; college coursework preferred.
• 1–3 years’ experience in reception, administrative, or customer service roles.
• Proficiency in MS Office and standard office systems.
• Strong written and verbal English communication skills.
• Ability to multi-task and manage priorities while maintaining composure.
• Must maintain professional appearance and adhere to company policies.

Responsibilities

• Provide 5-star customer service to all employees, clients, and visitors.
• Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion.
• Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed.
• Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned.
• Notify employees of deliveries or coordinate with the Mail Room for receipt.
• Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks.
• Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas.
• Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly.
• Update phone lists and train backup personnel on front desk procedures.
• Maintain professionalism and confidentiality when handling sensitive matters.
• Proactively support other office service functions and take initiative during downtime.

Skills

Customer service

Communication

Professional appearance

Education

High School Diploma

College coursework preferred

Tools

MS Office

Multi-line phones

Job description

Top of the Rock at Rockefeller Center in New York, NY is seeking a friendly Receptionist to greet visitors, answer calls, and provide courteous, efficient service. The role requires on-site presence, strong communication, and a professional appearance to support client services and operations.

Responsibilities include light administrative tasks, mail handling, and coordination of meetings and catering as needed. Weekend and holiday hours are required with typical business hours noted.