Guest Services Rockstar - Luxury Front Desk in NYC

Hard Rock Hotel & Casino Ottawa; New York (NY); On-site; USD 2,800 - 69,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel New York is seeking a Guest Services Agent to deliver a high-touch, luxury guest experience from check-in through departure. You will welcome guests, manage front desk operations, and serve as a trusted resource across the guest journey, ensuring satisfaction and timely issue resolution.

In this role you will greet guests professionally, anticipate needs, and personalize service while maintaining accurate profiles and billing data.

Responsibilities

• Welcome guests and manage front desk operations to ensure smooth check-in/out.
• Anticipate guest needs and personalize service while resolving issues promptly.
• Maintain accurate guest profiles, reservations, and billing information.
• Collaborate with Housekeeping, Engineering, Concierge, Security and Leadership teams.
• Uphold Hard Rock brand standards and deliver elevated service.

Skills

Warmth and efficiency

Attention to detail

Guest service excellence

Professionalism

Clear communication

Team collaboration

Job description

Hard Rock Hotel New York is seeking a Guest Services Agent to deliver a high-touch, luxury guest experience from check-in through departure. You will welcome guests, manage front desk operations, and serve as a trusted resource across the guest journey, ensuring satisfaction and timely issue resolution.

In this role you will greet guests professionally, anticipate needs, and personalize service while maintaining accurate profiles and billing data.