Front Desk Night Auditor & Guest Services Pro

Highgate Hotels, LP; Bothell (WA); On-site; USD 41,600 - 52,160; Full time

Job summary

Highgate Hotels, LP seeks a friendly Guest Services Agent / Night Auditor at Residence Inn Bothell. You will welcome guests, assist with check-ins, and answer questions while maintaining brand standards.

This role supports front desk operations during night shifts and helps optimize occupancy and revenue. The ideal candidate brings customer service experience, basic computer skills, and the ability to multitask with a warm, professional demeanor.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Service experience preferred.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Follow all cash handling and credit policies.
• Be familiar with all in‑house groups.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.

Skills

Customer Service

Computer Experience

Multitasking

Communication

Education

High School diploma

Tools

PBX system

Job description

Highgate Hotels, LP seeks a friendly Guest Services Agent / Night Auditor at Residence Inn Bothell. You will welcome guests, assist with check-ins, and answer questions while maintaining brand standards.

This role supports front desk operations during night shifts and helps optimize occupancy and revenue. The ideal candidate brings customer service experience, basic computer skills, and the ability to multitask with a warm, professional demeanor.