Front Desk Concierge - Guest Experience

remingtonhotelscareers; Atlanta (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Remington Hotels seeks a friendly Front Desk Associate in Atlanta, GA to welcome guests and manage check-in/check-out efficiently. You will handle reservations, post charges, and provide accurate cash handling while maintaining a welcoming, service-oriented mindset.

You'll work with our Front Office system, coordinate with housekeeping and reservations, and support guests with special requests, cancellations, and relocation procedures as needed.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Customer service

Team player

Cash handling

Multi-tasking

Job description

Remington Hotels seeks a friendly Front Desk Associate in Atlanta, GA to welcome guests and manage check-in/check-out efficiently. You will handle reservations, post charges, and provide accurate cash handling while maintaining a welcoming, service-oriented mindset.

You'll work with our Front Office system, coordinate with housekeeping and reservations, and support guests with special requests, cancellations, and relocation procedures as needed.