Front Desk Agent

Muth Lodging Management; City of Frankenmuth (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Excellent employee discounts

Job summary

Muth Lodging Management is seeking a friendly Front Desk Agent to join our hotel team. You will manage guest check-ins/outs, promote BONVOY membership, and resolve inquiries with a professional, customer-focused approach.

The shift is 3–4 days weekly, typically 3pm–11pm, including weekends and holidays. Join a busy hotel environment where you will build rapport with guests, handle reservations, maintain a clean front desk, and log information for the team.

Qualifications

• Customer service experience is required.
• Ability to manage guest requests promptly.
• Efficiently check guests in and out with a friendly manner.
• Knowledgeable and enthusiastic about BONVOY membership and rewards.

Responsibilities

• Provide high-quality service to guests at all times.
• Check guests in and out efficiently and warmly.
• Promote BONVOY membership and rewards.
• Wrap reservations promptly and accurately.
• Keep lobby and desk area clean and presentable.
• Balance cash, credit, and change funds each shift.

Skills

Guest services

Cash handling

Phone & front desk

Reservation management

Job description

Job Summary:

We are hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, promoting Marriott Bonvoy membership, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations! The shift is 3 to 4 days a week and primarily 3pm to 11pm. weekends and holidays

Benefits:

• Competitive pay

• Supportive team environment

• Excellent employee discounts within the company

Responsibilities:

• Provide the highest quality of service to the customer at all times

• Promptly and effectively deal with guest requests

• Check guests in and out efficiently and in a friendly manner

• Be knowledgeable and enthusiastic on BONVOY membership and rewards

• Develop a thorough knowledge of room locations, room rates, and amenities

• Take reservation requests efficiently

• Keep lobby and desk area clean and presentable

• Efficiently open and close shifts; make cash drops

• Ensure all credit cards, cash, and change fund are balanced throughout each shift

• Inform management and housekeeping of any guest or system related complains or problems

• Communicate with incoming staff and management by logging pertinent information in the pass on log

• Keep maintenance informed of all maintenance needs