Front Desk/Concierge - Downtown Austin

Socket.dev; Austin (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Retirement Plan

Paid Time Off (PTO)

401(k)

Job summary

Worth Ross Management Company (WRMC) seeks a polished Concierge for our luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, control building access, and deliver high-touch service with privacy and discretion.

Open availability for morning and afternoon shifts (7am–3pm and 3pm–11pm), weekends included. The role offers $22 per hour with comprehensive benefits and a focus on exceptional resident experiences in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, concierge, or customer service preferred.
• Strong communication and attention to detail.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions and coordinate authorized vendor access.
• Maintain confidentiality and resident privacy at all times.
• Log daily activity, packages, and deliveries in BuildingLink.
• Escalate issues and respond to emergencies when needed.

Skills

Customer service

Hospitality

Communication

Multitasking

Discretion

Education

High school diploma or equivalent

Tools

BuildingLink

Job description

LOCATION: Downtown Austin - Market District/Seaholm District.

SCHEDULE: Open availability to cover morning (7am to 3pm) and afternoon (3pm to 11pm) shifts. Weekdays and Weekends.

PAY RATE: $22 per hour.

ABOUT US

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You’ll Do

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Retirement Plan
• Paid Time Off (PTO)
• 401(k)