Front Desk/Concierge - Downtown Austin

Worth Ross Management Company, Inc.; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

EAP

Identity Theft Protection

Pet Insurance

Retirement Plan

Paid Time Off

401(k)

Job summary

Worth Ross Management Company, Inc. is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage building access, and deliver elevated service with discretion in a fast-paced setting.

Open shifts 7am–3pm and 3pm–11pm, weekdays and weekends, with benefits including health coverage and retirement planning. Prior hospitality or customer service experience is preferred; high school diploma required.

Qualifications

• High school diploma required.
• Prior hospitality, luxury residential, concierge, or customer service experience preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Greet residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions and coordination of vendor access.
• Maintain confidentiality and resident privacy.
• Log daily activity, packages, and deliveries.
• Support resident relations with timely follow-up.

Skills

Customer service

Hospitality knowledge

Communication

Multitasking

Education

High school diploma

Tools

BuildingLink

Job description

• LOCATION: Downtown Austin - Market District/Seaholm District.
• SCHEDULE: Open availability to cover morning (7am to 3pm) and afternoon (3pm to 11 pm) shifts. Weekdays and Weekends.
• PAY RATE: $22 per hour.

ABOUTUS

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service,maintaininghigh standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We areseekinga polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences,valuesdiscretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional serviceat all times.

WhatYou’llDo

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assistresidents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality anduphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately inBuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations throughtimelyfollow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility toworkvaryingschedules, including weekends and holidays.

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Retirement Plan
• Paid Time Off (PTO)
• 401(k)