Front Desk/Concierge - Downtown Austin

Wrmc,-Inc.; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Retirement Plan

PTO

401(k)

Job summary

Worth Ross Management Company (WRMC) seeks a polished Concierge for our luxury multifamily community in Downtown Austin. You will greet residents, guests and vendors, manage building access, and act as a trusted contact for daily needs while upholding privacy and service excellence.

We value discretion, professionalism, and a calm, solution-oriented mindset in a fast-paced environment. Eligible candidates will have a high school diploma and hospitality or customer service experience.

Qualifications

• Customer service excellence in luxury environments.
• Excellent verbal and written communication.
• Strong attention to detail and ability to multitask.

Responsibilities

• Greet residents, guests and vendors with warmth and professionalism.
• Control building access and manage guest/vendor check-ins.
• Assist residents with questions, requests and vendor access coordination.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tech savvy

Education

High school diploma or equivalent

Tools

BuildingLink

Job description

• LOCATION: Downtown Austin - Market District/Seaholm District.
• SCHEDULE: Open availability to cover morning (7am to 3pm) and afternoon (3pm to 11 pm) shifts. Weekdays and Weekends.
• PAY RATE: $22 per hour.

ABOUTUS

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service,maintaininghigh standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We areseekinga polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences,valuesdiscretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional serviceat all times.

WhatYou’llDo

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assistresidents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality anduphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately inBuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations throughtimelyfollow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility toworkvaryingschedules, including weekends and holidays.

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Retirement Plan
• Paid Time Off (PTO)
• 401(k)