Part Time Front Desk/Concierge - Downtown Austin

Worth Ross Management Company, Inc.; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Worth Ross Management Company, Inc. seeks a polished Concierge for our luxury multifamily community in Austin, TX. You will greet residents, guests, and vendors, manage building access, and act as a trusted contact for daily needs while upholding privacy and high service standards.

You will handle building protocols, assist with resident questions, and escalate issues as needed, maintaining a calm, professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.
• Strong customer service and hospitality knowledge for luxury environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Communication

Attention to detail

Multitasking

Discretion

Education

High school diploma

Tools

BuildingLink

Job description

ABOUTUS

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service,maintaininghigh standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We areseekinga polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences,valuesdiscretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional serviceat all times.

WhatYou’llDo

• Provide warm, professional service to residents, guests, and vendors.

• Manage building access and guest/vendor check-ins.

• Assistresidents with questions, requests, and coordination of authorized vendor access.

• Maintain confidentiality anduphold resident privacy at all times.

• Respond effectively to resident concerns and emergency situations, escalating when needed.

• Log daily activity, packages, and deliveries accurately inBuildingLink.

• Contribute ideas to enhance services and improve the resident experience.

• Support resident relations throughtimelyfollow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.

• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.

• Excellent communication and interpersonal skills.

• High attention to detail and ability to multitask independently.

• Comfort using technology such as email and concierge or property management systems.

• Professional judgment, discretion, and a calm, solution-oriented mindset.

• Flexibility toworkvaryingschedules, including weekends and holidays.