Front Desk Concierge | Day Shift at Senior Living

Sunshine Retirement Living; Folsom (CA); On-site; USD 23,000 - 24,000; Part time

Job summary

Sunshine Retirement Living is seeking a Concierge for day shifts on weekends in Folsom, CA, to staff the reception desk and assist residents and guests with courtesy and professionalism.

The role involves greeting visitors, managing calls, maintaining logs, and coordinating with staff to ensure safety and smooth operations, with a strong emphasis on confidentiality and service quality.

Qualifications

• Must be 18 years of age.
• Ability to work with little supervision and maintain a high level of performance and customer service.
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff.
• Ability to work in a team setting and be a team player.
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Possess organizational skills and ability to problem solve.
• Experience with computers and relevant software applications are preferred.
• Experience with or the ability to use multi-line telephone system.

Responsibilities

• Staff the reception desk continuously during assigned period.
• Arranges coverage of reception desk during break and lunch periods.
• Graciously greets all visitors and politely assists them as necessary.
• Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance.
• Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log.
• Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision.
• Maintains a clean and safe workspace, community entrance, lobby, and hydration station.
• Prepares refreshments and pours coffee in the dining room during mealtimes as needed.
• Sort and direct mail to managers, residents, or forwarding to family as needed.
• Help organize guest meal counts and record coupons and/or payment from residents.
• Promptly and courteously answers telephone, directing incoming communications to appropriate person.
• Monitors fax machine, directing incoming communications to appropriate person.
• Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately.
• Performs clerical duties as directed.
• Notify Maintenance Department of Community or resident maintenance requests.

Skills

Customer service

English communication

Team player

Tools

Multi-line telephone system

Computer software

Job description

Sunshine Retirement Living is seeking a Concierge for day shifts on weekends in Folsom, CA, to staff the reception desk and assist residents and guests with courtesy and professionalism.

The role involves greeting visitors, managing calls, maintaining logs, and coordinating with staff to ensure safety and smooth operations, with a strong emphasis on confidentiality and service quality.