Front Desk Concierge & Operations Support

National Vision; Colorado Springs (CO); On-site; USD 2,135,000 - 2,491,000; Full time

Benefits offered by this job

401k retirement savings with company:?

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a Receptionist in Colorado Springs to welcome customers, maintain patient records, and help schedules flow smoothly. You will be the glue to store operations, delivering prompt, courteous service in person or over the phone.

Preferred 0-2 years of related experience or training with strong organizational skills. High School Diploma or equivalent is required, and benefits like 401k, parental leave, and eyewear discounts are offered.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Strong organizational skills

Phone handling

Education

High School Diploma or equivalent

Job description

National Vision is seeking a Receptionist in Colorado Springs to welcome customers, maintain patient records, and help schedules flow smoothly. You will be the glue to store operations, delivering prompt, courteous service in person or over the phone.

Preferred 0-2 years of related experience or training with strong organizational skills. High School Diploma or equivalent is required, and benefits like 401k, parental leave, and eyewear discounts are offered.