Front Desk Concierge: Crafting Memorable Stays

hriproperties; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

INDUSTRIALIST HOTEL in downtown Pittsburgh seeks a Guest Services Agent to warmly welcome guests, manage check-in/check-out, and respond to guest needs to ensure a memorable stay. You will coordinate with housekeeping, handle payments, and keep front desk and lobby organized, with a willingness to work varied shifts including weekends and holidays.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

INDUSTRIALIST HOTEL in downtown Pittsburgh seeks a Guest Services Agent to warmly welcome guests, manage check-in/check-out, and respond to guest needs to ensure a memorable stay. You will coordinate with housekeeping, handle payments, and keep front desk and lobby organized, with a willingness to work varied shifts including weekends and holidays.

The role emphasizes strong communication, multitasking, and a friendly, professional demeanor.