Guest Services Associate - Downtown Hotel Front Desk

Industrialist Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Industrialist Pittsburgh, a downtown hotel with 124 rooms and 1,277 sq. ft. of event space, seeks a Guest Services Agent to join the Front Office.

You will greet, register, and check guests in and out; respond to inquiries; handle payments and reservations; and coordinate with housekeeping to ensure timely room readiness. A high school diploma and prior hospitality or customer service experience are preferred, with PMS experience a plus.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem-solving

Friendly demeanor

Education

High school diploma

Tools

PMS

Job description

Industrialist Pittsburgh, a downtown hotel with 124 rooms and 1,277 sq. ft. of event space, seeks a Guest Services Agent to join the Front Office.

You will greet, register, and check guests in and out; respond to inquiries; handle payments and reservations; and coordinate with housekeeping to ensure timely room readiness. A high school diploma and prior hospitality or customer service experience are preferred, with PMS experience a plus.