Part-Time Front Desk — Guest Services Pro

HRI Hospitality; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The Industrialist Pittsburgh, an Autograph Collection Hotel, is seeking a Guest Services Agent to warmly welcome guests, assist with check-in/check-out, and respond to guest needs. This role supports a smooth front desk operation in a dynamic urban hotel environment.

Ideal candidates have a high school diploma and experience in hospitality or customer service, with familiarity of hotel PMS being a plus. Flexible shifts including weekends and holidays are expected.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication skills

Multitasking

Data entry

Problem-solving

Professional demeanor

Education

High school diploma

Tools

PMS experience

Job description

The Industrialist Pittsburgh, an Autograph Collection Hotel, is seeking a Guest Services Agent to warmly welcome guests, assist with check-in/check-out, and respond to guest needs. This role supports a smooth front desk operation in a dynamic urban hotel environment.

Ideal candidates have a high school diploma and experience in hospitality or customer service, with familiarity of hotel PMS being a plus. Flexible shifts including weekends and holidays are expected.