Front Desk Concierge for Family Services

Service Corporation International; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Mesa, AZ, is seeking a courteous Front Desk Receptionist to welcome visitors and manage calls. You will provide general office support, assist staff, and maintain a professional, calm environment for families during difficult times.

The role requires a High School Diploma, basic MS Office skills, and the ability to work weekends and extended hours. Bilingual in Spanish is preferred.

Qualifications

• Greet visitors with courtesy and professionalism.
• Handle routine inquiries and direct to appropriate staff.
• Maintain a calm, empathetic front desk presence.

Responsibilities

• Greet guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

Interpersonal skills

Phone etiquette

Education

High School Diploma

Tools

MS Office Suite

Job description

Service Corporation International in Mesa, AZ, is seeking a courteous Front Desk Receptionist to welcome visitors and manage calls. You will provide general office support, assist staff, and maintain a professional, calm environment for families during difficult times.

The role requires a High School Diploma, basic MS Office skills, and the ability to work weekends and extended hours. Bilingual in Spanish is preferred.