Front Desk Concierge & Community Ambassador

Commonwealth Senior Living; Haddam (CT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Company-paid life insurance

Disability options

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

Commonwealth Senior Living is seeking a dedicated Concierge to manage front-desk operations and welcome residents, families, and vendors. You will sign in visitors, answer multi-line calls, and forward requests to the appropriate staff while maintaining confidentiality and a friendly, professional demeanor.

This full-time role requires excellent English communication, basic computer skills, and the ability to work Wednesday through Sunday.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages, respond to requests, forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports and other documents as requested.
• Sort mail and distribute to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth and positive emphasis.
• Maintain confidentiality of resident information and protect resident rights.

Skills

Public relations

Customer service

English language

Basic computer skills

Telephone etiquette

Education

High school diploma or equivalent

Job description

Commonwealth Senior Living is seeking a dedicated Concierge to manage front-desk operations and welcome residents, families, and vendors. You will sign in visitors, answer multi-line calls, and forward requests to the appropriate staff while maintaining confidentiality and a friendly, professional demeanor.

This full-time role requires excellent English communication, basic computer skills, and the ability to work Wednesday through Sunday.