Weekend Front Desk Concierge - Senior Living Hospitality

Better Living; Robins (IA); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401 (K) matching

Professional development opportunities

Employee assistance programs

Job summary

Better Living in the United States is seeking a Weekend Concierge to serve as the first point of contact for residents, families, visitors, and staff, delivering exceptional customer service during weekend hours at the front desk.

This part-time role in the Administration department requires a high school diploma, strong communication, and the ability to multitask in a fast-paced environment; you’ll help with clerical tasks, building access, and creating a welcoming, secure community.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, receptionist, hospitality, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with basic computer applications, including email and Microsoft Office.
• Friendly, professional, and dependable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Greet residents, families, visitors, and vendors in a professional and friendly manner.
• Answer and direct incoming telephone calls promptly and courteously.
• Provide information and assistance to residents, families, and visitors.
• Maintain a welcoming and positive presence at the front desk.
• Monitor front entrance activity and building access throughout the shift.
• Ensure visitors sign in according to community procedures.
• Confirm visitor authorization when necessary and notify staff of arrivals.
• Observe and report unusual activity, safety concerns, or emergencies to appropriate team members.
• Assist with receiving and distributing mail, packages, and deliveries.
• Maintain visitor logs and other required records.
• Support administrative staff with clerical tasks as assigned.
• Assist with community communications and resident inquiries.
• Foster positive relationships with residents and families.
• Respond to resident requests and direct concerns to the appropriate department.
• Promote a culture of hospitality, respect, and service excellence.

Skills

Communication skills

multitask

Customer service

Microsoft Office

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Better Living in the United States is seeking a Weekend Concierge to serve as the first point of contact for residents, families, visitors, and staff, delivering exceptional customer service during weekend hours at the front desk.

This part-time role in the Administration department requires a high school diploma, strong communication, and the ability to multitask in a fast-paced environment; you’ll help with clerical tasks, building access, and creating a welcoming, secure community.