Front Desk Concierge — Auto Service & Customer Care

Ultipro; Florence (AL); On-site; USD 19,000 - 22,000; Full time

Job summary

Long-Lewis Auto Group in Florence, AL is seeking a friendly Receptionist (Customer Concierge) for a full-time on-site role. You will manage incoming calls, assist customers, and support our team. The ideal candidate has customer service experience and a basic understanding of automotive service.

Starting pay is $14 per hour and opportunities to grow within a dynamic automotive service environment. Key tasks include answering calls, transferring to the right person, logging missed calls, taking

Qualifications

• Previous experience in customer service, administrative, clerical, or call center roles.
• Familiarity with automotive sales/service is a plus.
• Strong phone and written communication skills.
• Courteous and pleasant demeanor with excellent interpersonal skills.

Responsibilities

• Answer incoming telephone calls in a warm and professional manner.
• Gather relevant information to efficiently transfer calls to the appropriate person.
• Log missed calls and ensuring follow-up as needed.
• Take messages and send/receive electronic communications.
• Provide exceptional customer service to enhance client satisfaction.

Skills

Customer service

Administrative skills

Call center experience

Phone communication

Written communication

Interpersonal skills

Job description

Long-Lewis Auto Group in Florence, AL is seeking a friendly Receptionist (Customer Concierge) for a full-time on-site role. You will manage incoming calls, assist customers, and support our team. The ideal candidate has customer service experience and a basic understanding of automotive service.

Starting pay is $14 per hour and opportunities to grow within a dynamic automotive service environment. Key tasks include answering calls, transferring to the right person, logging missed calls, taking