Vehicle Service Concierge

Ztautogroup; Florence (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Ztautogroup in Florence, AL is seeking a Service Writer to greet and assist customers with their vehicle service needs. You will document requests, provide clear explanations of necessary repairs, and maintain accurate records.

This role involves scheduling appointments, communicating with technicians, and ensuring customer satisfaction through effective follow-up. Ideal candidates will have strong customer service and communication skills, with an ability to upsell additional services.

Qualifications

• Strong customer service skills are essential for addressing client concerns effectively.
• Excellent communication skills for clear explanations of services and repairs.
• Experience in sales or upselling services is beneficial.

Responsibilities

• Greet customers and document their service needs.
• Schedule appointments and coordinate with the service team.
• Provide updates on vehicle status and obtain approval for services.
• Identify and explain upsell opportunities based on vehicle inspections.
• Maintain accurate customer records and documentation.
• Collaborate with team members for efficient service delivery.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer service skills

Communication skills

Sales skills

Record-keeping

Job description

Ztautogroup in Florence, AL is seeking a Service Writer to greet and assist customers with their vehicle service needs. You will document requests, provide clear explanations of necessary repairs, and maintain accurate records.

This role involves scheduling appointments, communicating with technicians, and ensuring customer satisfaction through effective follow-up. Ideal candidates will have strong customer service and communication skills, with an ability to upsell additional services.