Front Desk Concierge and Facilities Support

UG2; New York (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

UG2 is seeking a professional Concierge to deliver high-quality client service within our New York facility. You will greet guests, answer inquiries, and share information about local amenities and services.

You will also assist with conference-room scheduling, visitor management, and light cleaning as needed to maintain a welcoming, organized front desk. The role emphasizes strong communication, customer-first attitude, and the ability to handle multiple tasks while upholding safety and

Qualifications

• Six months or more of experience in customer service, facilities services, or a related field.
• Valid Driver's License is a plus.
• Previous experience in hospitality, property management, or janitorial services is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent customer service skills with a focus on client satisfaction.
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and a proactive approach to addressing facility needs.

Responsibilities

• Warmly greet clients, tenants, and visitors, ensuring a welcoming atmosphere.
• Provide information on building amenities, local services, and nearby attractions.
• Address client inquiries, requests, and complaints promptly and effectively.
• Assist with scheduling and coordination of conference rooms and shared spaces.
• Monitor building access, issue temporary badges, and track visitor logs.
• Handle incoming calls and emails, directing them to the appropriate contacts.
• Support event coordination and setup, including light cleaning as necessary.
• Assist with mail and package deliveries, ensuring proper distribution.
• Perform light janitorial tasks as needed, including vacuuming and sanitizing high-traffic areas.
• Ensure front desk areas are clean, organized, and presentable.
• Report maintenance issues or facility concerns to the appropriate personnel.
• Uphold security and safety protocols within the facility.
• Maintain knowledge of building procedures, safety guidelines, and emergency protocols.
• Other duties as assigned to support the facilities team.

Job description

UG2 is seeking a professional Concierge to deliver high-quality client service within our New York facility. You will greet guests, answer inquiries, and share information about local amenities and services.

You will also assist with conference-room scheduling, visitor management, and light cleaning as needed to maintain a welcoming, organized front desk. The role emphasizes strong communication, customer-first attitude, and the ability to handle multiple tasks while upholding safety and