Five-Star Front Desk Concierge: Growth Path

IST Management; New York (NY); On-site; USD 74,390,000 - 82,656,000; Full time

Job summary

IST Management in New York City seeks an experienced Front Desk Concierge for full-time, in-office service. You will provide White Glove guest service, greet visitors, route inquiries, and assist with conference room scheduling in a professional environment.

Ideal candidates have strong communication and organizational skills, hospitality or corporate services experience, and MS Office proficiency. A High School Diploma is required; on-site work with a $27/hr pay rate is offered.

Qualifications

• High School Diploma or GED required; authorization to work for any employer in the US required
• Must comply with professional dress code and standards as outlined in IST Employee Handbook
• Microsoft Office proficiency required; may be tested; relevant hospitality/ administrative experience with high visitor and call volume
• 45 wpm typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite
• Effective and professional verbal communication skills; English is required; other languages are a plus
• Strong organizational skills and calendar management skills; resourceful in problem-solving and meeting client/visitor needs
• Professional appearance and outgoing positive demeanor

Responsibilities

• Greetings clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location
• Expedite guest service registration
• Direct guests to their specific host
• Collaboration with other team members to prepare for guest arrival
• Switchboard Operation - Answers, screens, and direct phone calls to staff or take messages when needed
• Assist with conference room location and appointments
• Performs administrative and clerical support tasks such as ordering supplies and maintaining inventory
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures; perform other tasks as assigned
• Performs other duties as assigned

Skills

Communication

Customer service

Organization

Professionalism

Typing 45 wpm

Verbal communication

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

IST Management in New York City seeks an experienced Front Desk Concierge for full-time, in-office service. You will provide White Glove guest service, greet visitors, route inquiries, and assist with conference room scheduling in a professional environment.

Ideal candidates have strong communication and organizational skills, hospitality or corporate services experience, and MS Office proficiency. A High School Diploma is required; on-site work with a $27/hr pay rate is offered.