Front Desk Concierge

OneSpaWorld; North Carolina; On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Signing bonus up to $1,000

Open availability to work all shifts

Job summary

Mandara Spas is seeking a friendly Concierge to welcome guests, manage front-of-house information, and offer homecare services with care and professionalism.

The role requires telephone handling, basic computer skills, and the ability to operate standard office equipment. A high school diploma is required and US work eligibility must be met.

Qualifications

• High school diploma or equivalent.
• 1+ year of phone answering in a customer oriented environment.
• Experience with Point of Sale systems (Book4Time a plus).
• Ability to operate basic office equipment (phone, fax, copier, printer).
• Computer literate with good typing skills.
• Strong verbal and written communication skills.

Responsibilities

• Greet and assist guests at front of house, ensuring warm welcome and info service.
• Provide information and homecare services with a focus on guest satisfaction.
• Maintain front-of-house standards and respond promptly to inquiries.

Skills

Phone etiquette

Customer service

Listening skills

Windows proficiency

Keyboard skills

Verbal communication

Professional appearance

Team player

Flexibility

US work eligibility

Education

High school diploma or equivalent

Tools

Book4Time POS

Phone system operation

Office equipment operation

Job description

All candidates must have US Work authorization to be considered for this role
SIGNING BONUS UP TO $1,000 - OPEN AVAILABILITY TO WORK ALL SHIFTSCOMPANY DESCRIPTION

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus

Technical or Administrative Knowledge:

• Computer literate with good typing skills
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

Required Skills and Abilities and/or:

• Self motivated
• Maintain a professional appearance at all times
• At least 1 year of experience of working with answering the phones in a customer oriented environment
• Demonstrate pleasant and appropriate phone etiquette
• Excellent listening and verbal skills
• Computer literate with good keyboard skills. Proficient with Windows
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc
• High school diploma or equivalent
• Team player
• High personal standards and values
• Excellent client care, service excellence and attention to detail
• Flexible and cooperative
• Ability to meet US employment and eligibility requirements

All candidates must have US Work authorization to be considered for this role
SIGNING BONUS UP TO $1,000 - OPEN AVAILABILITY TO WORK ALL SHIFTSCOMPANY DESCRIPTION

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus

Technical or Administrative Knowledge:

• Computer literate with good typing skills
• Effective written communication skills
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

Required Skills and Abilities and/or:

• Self motivated
• Maintain a professional appearance at all times
• At least 1 year of experience of working with answering the phones in a customer oriented environment
• Demonstrate pleasant and appropriate phone etiquette
• Excellent listening and verbal skills
• Computer literate with good keyboard skills. Proficient with Windows
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc
• High school diploma or equivalent
• Team player
• Responsible, dependable
• High personal standards and values
• Excellent client care, service excellence and attention to detail
• Effective communicator
• Flexible and cooperative
• Ability to meet US employment and eligibility requirements

Compensation

Starting base hourly rate of $17.00 increased annually based on tenure

Incentive compensation programs yielding an average of $3.68 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.