Female Spa Attendant

OneSpaWorld; North Carolina; On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Signing bonus up to $1,000

Job summary

A leading spa and wellness company in North Carolina is seeking a Spa Attendant to provide exceptional customer service, ensuring a clean and welcoming environment for guests. Responsibilities include maintaining spa cleanliness, stocking supplies, and assisting clients as needed. The position requires US work authorization and the ability to work flexible hours, including evenings and weekends. Starting pay is $15.50 per hour, with additional incentives based on performance.

Qualifications

• Must have US Work authorization.
• Ability to work flexible shifts, including evenings and weekends.
• Strong interpersonal skills to empathize with clients.

Responsibilities

• Maintain a clean, sterilized spa environment.
• Communicate effectively with all service providers and guests.
• Report inventory shortages promptly.
• Conduct minor repairs and maintenance as needed.

Skills

Client care

Guest service

Attention to detail

Good communication skills

Organizational skills

Job description

All candidates must have US Work authorization to be considered for this role

Signing Bonus up to $1,000 - Open availability to work all shifts

Job Functions

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division. Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked.

Essential Duties and Responsibilities

• Responsible for maintaining a clean, sterilized spa environment
• Maintain the stockroom and clean and organize back of house
• Report shortage of inventory for all supplies related to spa attendant position (laundry, cleaning, etc.) so that there is no interruption of service
• Launder all towels, linens and bathrobes to ensure levels are stocked and ready to accommodate guests. Empty garbage, as required
• Conduct spa walkthrough ensuring that common areas, locker rooms and treatment rooms are properly cleaned
• Conduct minor repairs such as changing light bulbs and complete a maintenance request as issues arise
• Replenish stock levels to include refilling robes, sandals, bathroom towels, paper toilets, product dispensers, and buffet in the lounge
• Check‑in spa deliveries and compare deliveries received to packing slip

Spa Operations

• Communicate effectively with all service providers, guests, managers and fellow employees
• Pro‑actively and creatively solve problems as they are identified while the guest is still in the spa
• Be aware of all targets and incentives

Knowledge, Skills, and Abilities

• Exemplary client care, guest service and attention to detail
• Ability to empathize with clients
• Sell motivated with “can‑do” attitude and good communication and organizational skills
• Tactful, mature and able to get along with diverse personalities
• Ability to manage multiple projects simultaneously
• Ability and willingness to update product and service knowledge by participating in on‑going training sessions
• Able to handle a flexible schedule and cooperative

Working Conditions

Spa and normal retail environment with minimal exposure to dust, noise, etc. May be required to work overtime, evenings and weekends. Must be able to work with minimal supervision.

Compensation

Starting base hourly rate of $15.50 increased annually based on tenure. Incentive compensation programs yielding an average of $.40 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.