Front Desk Concierge

Stratton Amenities; Needham (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Needham, MA is seeking a Front Desk Concierge to deliver a high level of service to residents and guests in a luxury residential high-rise. You will greet residents and guests, manage the front desk, coordinate with on-site teams, and maintain a professional, hospitality-driven presence.

The role requires strong communication skills, a polished appearance, and the ability to handle inquiries, calls, and emails efficiently.

Qualifications

• Experience in concierge, front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and courteous demeanor.

Responsibilities

• Greet residents and guests promptly with eye contact, posture, and tone.
• Manage front desk operations including visitor access, package handling, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and on-site teams as needed.
• Handle phone calls, emails, and service requests promptly and professionally.
• Maintain a clean, organized, and professional front desk presence at all times.
• Monitor for issues or irregularities and report to management as required.

Skills

Customer service

Professional communication

Attention to detail

Tools

Property management systems

Job description

Front Desk Concierge# Front Desk ConciergeFull-time Needham, MA $19-$20 Posted June 16, 2026Front Desk Concierge Needham, Massachusetts Full-Time or Part-Time Position Overview A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to...Apply for This PositionFront Desk Concierge Needham, Massachusetts Full-Time or Part-Time Position Overview A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment. Key Responsibilities Greet all residents and guests promptly, using proper eye contact, posture, and tone Manage front desk operations, including visitor access, package handling, and resident requests Maintain awareness of building activity and enforce access control procedures Provide accurate information, directions, and assistance to residents and guests Coordinate with property management and other on-site teams as needed Handle phone calls, emails, and service requests in a timely and professional manner Maintain a clean, organized, and professional front desk presence at all times Monitor for any issues or irregularities and report to management as required Service Standards Maintain a visible and engaged presence at the front desk No phone usage or disengagement while on duty Consistent professional appearance and adherence to uniform standards Deliver a hospitality-focused experience at all times, not just task execution Requirements Prior experience in concierge, front desk, hospitality, or customer service preferred Strong communication and interpersonal skills Professional appearance and demeanor Ability to remain composed and attentive in a fast-paced environment Reliable, punctual, and detail-oriented Basic computer skills, including email and property management systems Schedule Flexible scheduling based on building needs, including evenings, weekends, and holidays Compensation and Benefits Pay range: $19–$20 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off Equal Opportunity Employer We are an equal opportunity employer and consider all qualified applicants without regard to protected status.### Job DetailsEmployment Type: Full-timeLocation: Needham, MACompensation: $19-$20Date Posted: June 16, 2026## Apply for Front Desk ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.