Front Desk Concierge

Strattonamenities; Needham (MA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Strattonamenities is seeking a Front Desk Concierge in Needham, Massachusetts, to provide exceptional service to residents and guests in a luxury residential high-rise. Responsibilities include managing front desk operations, greeting guests, and maintaining a professional appearance. Requirements include prior experience in customer service and strong interpersonal skills. The role offers flexible scheduling and a pay range between $19–$20 per hour with benefits including health, dental, and vision insurance.

Qualifications

• Prior experience in concierge, front desk, hospitality, or customer service preferred.
• Ability to remain composed in a fast-paced environment.
• Basic computer skills, including email and property management systems.

Responsibilities

• Greet residents and guests using proper eye contact and tone.
• Manage front desk operations and visitor access.
• Handle phone calls, emails, and requests professionally.

Skills

Strong communication

Interpersonal skills

Attention to detail

Reliability

Customer service

Job description

Needham, United States | Posted on 04/29/2026

A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
• Manage front desk operations, including visitor access, package handling, and resident requests
• Maintain awareness of building activity and enforce access control procedures
• Provide accurate information, directions, and assistance to residents and guests
• Coordinate with property management and other on-site teams as needed
• Handle phone calls, emails, and service requests in a timely and professional manner
• Maintain a clean, organized, and professional front desk presence at all times
• Monitor for any issues or irregularities and report to management as required

Service Standards

• Maintain a visible and engaged presence at the front desk
• No phone usage or disengagement while on duty
• Consistent professional appearance and adherence to uniform standards
• Deliver a hospitality-focused experience at all times, not just task execution

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to remain composed and attentive in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Basic computer skills, including email and property management systems

Schedule

Flexible scheduling based on building needs, including evenings, weekends, and holidays

Compensation and Benefits

• Pay range: $19–$20 per hour
• Benefits include health, dental, and vision insurance, paid sick leave, and paid time off

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.