Front Desk Concierge

Stratton Amenities; Boston (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Supportive work environment

Ongoing training and development

Growth opportunities

Job summary

Stratton Amenities is seeking a professional Front Desk Concierge for our Boston, MA properties. You will greet residents and guests, handle calls, manage packages, and coordinate services to deliver an elevated, luxury-residential experience.

Ideal candidates will have strong communication, customer service acumen, and a polished appearance. Evening, weekend, and holiday availability is required to align with property needs.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Professional demeanor and attention to detail.
• Ability to remain calm, courteous, and effective under pressure.
• Willingness to work evenings, weekends, and holidays as required.
• Two years of hospitality, customer service, or upscale residential experience preferred.

Responsibilities

• Greet residents and guests in a warm and professional manner.
• Serve as the primary contact at the front desk during assigned shifts.
• Answer phones, manage messages, and maintain professional telephone etiquette.
• Log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and security cameras as required.
• Assist residents with amenity requests and local recommendations.
• Build positive relationships with residents, vendors, and staff.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Professional appearance

Attention to detail

Under pressure

Evenings/weekends/holidaysAvailability

Job description

# Front Desk ConciergeBoston, MA $18-$19 Posted June 1, 2026Front Desk Concierge Boston, MA Company Overview Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are...Apply for This PositionFront Desk Concierge Boston, MA Company Overview Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are committed to delivering a polished, welcoming, and service-driven experience that elevates residential living. Position Summary We are seeking professional, personable, and service-oriented individuals to join our team as Front Desk Concierges in Dallas. This role is ideal for candidates who take pride in presentation, enjoy engaging with residents and guests, and consistently deliver high-quality hospitality in a luxury residential environment. This position may require evenings, weekends, and holidays based on property needs. What We Offer Competitive hourly pay Supportive and professional work environment Ongoing training and development Opportunities for growth within hospitality operations Position Requirements Excellent verbal and written communication skills Strong customer service and interpersonal abilities Professional demeanor and attention to detail Ability to remain calm, courteous, and effective under pressure Strong sense of ownership and accountability Ability to listen actively and respond promptly to resident and guest needs Minimum of two years of hospitality, customer service, or upscale residential experience preferred Strong organizational and multitasking skills Neat, polished, and professional appearance Ability to maintain confidentiality and discretion Must be able to work evenings, weekends, and holidays as required Key Responsibilities Greet residents and guests in a warm and professional manner Serve as the primary point of contact at the front desk during assigned shifts Deliver an elevated resident and guest experience through attentive and anticipatory service Answer phones, manage messages, and maintain professional telephone etiquette Accurately log, track, and distribute resident packages and deliveries Monitor lobby activity and security cameras as required Conduct property walks to ensure safety, cleanliness, and presentation standards Assist residents with amenity requests, local recommendations, and service coordination Build positive working relationships with residents, vendors, and property staff Maintain a clean, organized, and welcoming front desk environment Experience Requirements Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred Demonstrated ability to deliver consistent, high-level service Equal Opportunity Statement Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service. Pay range: $18-$19 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.### Job DetailsLocation: Boston, MACompensation: $18-$19Date Posted: June 1, 2026## Apply for Front Desk ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.