Front Desk Concierge (Floater)

Stratton Amenities; Needham (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

Stratton Amenities is seeking a part-time Front Desk Concierge (Floater) in Needham, MA. The role centers on greeting and assisting residents and guests with exceptional hospitality in a luxury residential setting.

You will handle packages, coordinate amenities, and help manage transportation and move-in tasks while upholding privacy and security standards. The ideal candidate has at least two years of hospitality experience, excellent communication, and a professional, energetic demeanor.

Qualifications

• Excellent verbal and written communication skills.
• Two years of hospitality experience.
• Professional, friendly demeanor and guest-focused.
• Ability to listen and react quickly to residents’ and guests’ needs.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Log guest packages and coordinate timely delivery and audits.
• Assist in scheduling amenities and local transportation as needed.
• Monitor lobby and ensure resident safety and confidentiality.
• Maintain a neat, groomed appearance and provide outstanding service.

Skills

Hospitality experience

Interpersonal skills

Communication skills

Problem solving

Organized and proactive

Job description

# Front Desk Concierge (Floater)Part-time Needham, MA $19 Posted September 14, 2026Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable...Apply for This PositionStratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Floater Position Requirements Excellent verbal and written communication skills Excellent problem-solving skills Takes pride and ownership in the position and property Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner Have at least two year of hospitality experience Possess amazing interpersonal skills and exceptional guest service abilities Be organized, proactive, productive and self-motivated showing a positive attitude Maintain a neat and professionally well-groomed appearance Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities Greet and direct residents and visitors with a pleasant attitude Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations Cultivate and retain cohesive relationships with residents, vendors and contractors Professional telephone etiquette and message delivery Accurately log guest packages, ensure timely delivery and perform package inventory audits Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc. Ability to maintain confidentiality Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: Experience in hospitality or upscale customer service or retail Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.### Job DetailsEmployment Type: Part-timeLocation: Needham, MACompensation: $19Date Posted: September 14, 2026## Apply for Front Desk Concierge (Floater)Interested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.