Hotel Front Desk Attendant

Aileron-Management,-LL; Colony North (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation

Paid sick time

7 paid holidays

Employee discounts

On-demand pay

Life Insurance

Job summary

Residence Inn Charleston North/Ashley Phosphate is seeking a Front Desk Attendant to deliver exceptional guest service. You will greet guests, manage reservations, and handle check-ins/check-outs while addressing needs promptly.

Responsibilities include welcoming guests, processing payments, and ensuring a positive experience. Flexible scheduling, including weekends and holidays, is required to support hotel operations.

Qualifications

• Must be at least 18 years old.
• Attention to detail.
• Hotel experience preferred.
• Customer service experience preferred.
• Ability to work weekends and holidays.

Responsibilities

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Job description

Description

The Residence Inn Charleston North/Ashley Phosphate is looking for a Front Desk Attendant to provide exceptional customer service to our guests.

The Job

A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Job Duties Include:

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

What would make me successful in this role?

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time - up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before you get your regular paycheck
• Marriott Brand Hotel Discounts

About Us

The Residence Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together.

Our hotel is just outside of the historic district and offers convenience to Joint Base Charleston, North Charleston Coliseum, Northwoods Mall and Goose Creek.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Required Skills & Experience

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.