Front Desk Concierge - Part Time

Charming Inns of Charleston; Charleston (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Free Parking Available

Job summary

The Wentworth Mansion, part of Charming Inns of Charleston, seeks an outgoing front desk concierge to welcome guests with warmth, solve requests, and uphold the property's luxury reputation.

You will handle phone inquiries, reservations, check-in/out, and coordinate with bell staff and housekeeping to deliver a seamless stay. The role requires weekend/holiday availability and prior front desk experience in luxury hotels.

Qualifications

• Front desk/concierge experience required; luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Ability to multitask in a fast-paced environment.
• Must have flexible availability, including weekends and holidays.

Responsibilities

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

Skills

Outgoing

Friendly demeanor

Detail-oriented

Multi-tasking

Excellent communication

Education

High school diploma or equivalent

Tools

Windows

Phone systems

Job description

The Wentworth Mansion is seeking an outgoing, service-oriented individual for the Front Desk Concierge position. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.

Responsibilities

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

Requirements

• Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
• Must have flexible availability, including weekends and holidays.
• Front desk/concierge experience required - luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Must have working knowledge of Windows computing and multi-line phone systems.
• Medical, Dental, Vision and other supplemental insurance available after 60 days.
• Free Parking Available

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.

Salary: $16.00 - $19.00 per hour