Concierge Attendant

Auro Hotels Management; Town of Charleston (NY); On-site; USD 38,000 - 56,000; Full time

Job summary

Marriott Charleston is seeking an experienced Concierge Attendant to manage the daily operations of the Concierge Lounge and deliver exceptional guest services to VIP guests. The role involves proactive communication, coordinating with hotel departments, and upselling dining and amenities while ensuring accurate reservation notes.

Candidates should have prior hospitality experience at a similar brand hotel and can read, write, and speak English fluently.

Qualifications

• Prior hospitality experience in a hotel of similar size or brand.
• Must be able to speak, read, and understand English.

Responsibilities

• Maintain Concierge Lounge operations and guest services for VIP guests.
• Call guests prior to arrival to confirm bookings and anticipate needs.
• Provide activity information and literature about on- and off-property options.
• Coordinate with front-of-house departments to fulfill guest requests.
• Upsell dining and hotel amenities based on guest forecasts.
• Input and retrieve data in the reservations system and prepare reports.
• Document guest requests and ensure special amenities are noted.
• Prepare personalized welcome letters and VIP communications.

Skills

English language

Hospitality experience

Tools

Reservations system

Job description

Charleston, South Carolina, United States

Job Description

Marriott Charleston is seeking an experienced Concierge Attendant for their downtown hotel.The purpose of the Concierge/ Club Lounge Attendant is to be responsible for the daily operation and preparation of the Concierge Lounge, ensuring guest services to all VIP customers, and serving food and beverage items to VIP customers in a friendly, enthusiastic, professional, and timely manner.

Essential Functions

• Maintain Hotel Language to enhance sales and overall guest experience.
• Call all guests prior to arrival to the Hotel to confirm their bookings and anticipate any further needs they may have.
• Answers inquiries, offers suggestions, and provides descriptive literature pertaining to activities on and off property.
• Works on property with front of the house departments, maintaining a well established relationship to inform and implement guests' requests.
• Follows forecast determining arrivals of transient guests and to book and up sell dining and all amenities on property.
• Maintain prior call and amenity logs in a clear concise manner.
• Operate reservations computer system. Accurately input and retrieve data.
• Use knowledge of overnight reservations computer system to obtain reports of arrivals, in house guests, and amenity item forecasts.
• Ensure all guest special requests and amenities are clearly noted on the guest reservation folder in the reservations system.
• Confirm all amenities and special requests have been communicated prior to guest arrival.
• Maintain amenity inventory and order supplies when needed with approval from manager.
• Achieve expert knowledge on all property activities
• Prepare personalized welcome letter for all hotel guests.
• Prepare VIP letters on a daily basis.
• E-mail post departure thank you letter to all transient guests.
• Arrange Babysitting services at guests' request.
• Promptly answer all e-mails requesting rates and information regarding the hotel.
• Handles requests from General Manager, Directors, Sales and Event Planning Managers for VIP's such as amenity gifts, property tours, etc.

Experience/Qualifications

Prior experience in hospitality in a similar sized brand hotel. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

170 Lockwood Blvd, Charleston , South Carolina 29403 , United States