Front Desk Concierge

Stratton Amenities; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Stratton Amenities in Austin, Texas is seeking a Front Desk Concierge to deliver high levels of service to residents and guests. You will manage the front desk, greet visitors, and uphold a professional, hospitality-focused environment.

The role requires strong communication, punctuality, and the ability to handle requests promptly in a fast-paced setting, with a focus on safety and courtesy. Previous concierge or customer service experience is preferred, and familiarity with email and property

Qualifications

• Prior experience in concierge, front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain composed and attentive in a fast-paced environment.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone.
• Manage front desk operations, including visitor access, package handling, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and other on-site teams as needed.
• Handle phone calls, emails, and service requests in a timely and professional manner.
• Maintain a clean, organized front desk presence at all times.
• Monitor for issues or irregularities and report to management.

Skills

Front desk

Hospitality

Customer service

Communication

Professional appearance

Tools

Email

Property management systems

Job description

Austin, United States | Posted on 08/03/2026

A luxury residential high-rise in Austin, Texas is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone


• Manage front desk operations, including visitor access, package handling, and resident requests


• Maintain awareness of building activity and enforce access control procedures


• Provide accurate information, directions, and assistance to residents and guests


• Coordinate with property management and other on-site teams as needed


• Handle phone calls, emails, and service requests in a timely and professional manner


• Maintain a clean, organized, and professional front desk presence at all times


• Monitor for any issues or irregularities and report to management as required

Service Standards

• Maintain a visible and engaged presence at the front desk


• No phone usage or disengagement while on duty


• Consistent professional appearance and adherence to uniform standards


• Deliver a hospitality-focused experience at all times, not just task execution

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred


• Strong communication and interpersonal skills


• Professional appearance and demeanor


• Ability to remain composed and attentive in a fast-paced environment


• Reliable, punctual, and detail-oriented


• Basic computer skills, including email and property management systems

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.