Elevated Front Desk Concierge - Luxury High-Rise Service

Stratton Amenities; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Stratton Amenities in Austin, Texas is seeking a Front Desk Concierge to deliver high levels of service to residents and guests. You will manage the front desk, greet visitors, and uphold a professional, hospitality-focused environment.

The role requires strong communication, punctuality, and the ability to handle requests promptly in a fast-paced setting, with a focus on safety and courtesy. Previous concierge or customer service experience is preferred, and familiarity with email and property

Qualifications

• Prior experience in concierge, front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain composed and attentive in a fast-paced environment.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone.
• Manage front desk operations, including visitor access, package handling, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and other on-site teams as needed.
• Handle phone calls, emails, and service requests in a timely and professional manner.
• Maintain a clean, organized front desk presence at all times.
• Monitor for issues or irregularities and report to management.

Skills

Front desk

Hospitality

Customer service

Communication

Professional appearance

Tools

Email

Property management systems

Job description

Stratton Amenities in Austin, Texas is seeking a Front Desk Concierge to deliver high levels of service to residents and guests. You will manage the front desk, greet visitors, and uphold a professional, hospitality-focused environment.

The role requires strong communication, punctuality, and the ability to handle requests promptly in a fast-paced setting, with a focus on safety and courtesy. Previous concierge or customer service experience is preferred, and familiarity with email and property