Front Desk & Community Services Specialist

Quadel Consulting Corporation; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Quadel Consulting Corporation in Miami seeks a friendly front desk administrator to greet visitors, answer calls, and provide information about HUD programs. You will manage front desk operations, route inquiries, schedule appointments, process documents, and maintain records while supporting program staff with confidentiality and HUD compliance.

Strong English communication is required; Spanish/Creole skills are a plus.

Qualifications

• High school diploma or equivalent.
• Experience in a professional office environment with customer service and administrative duties preferred.
• Proficiency with computers, telephones, calculator and MS Office Suite.
• Fluent written and spoken English; Spanish/Creole a plus.

Responsibilities

• Monitor lobby activity to ensure a safe, orderly, and welcoming environment.
• Greet and assist participants, applicants, Housing Providers, and visitors in a professional manner.
• Answer and direct incoming phone calls; respond to general inquiries about HUD/HCV processes.
• Enter notes in system of record regarding visitor name, reason for visit, and actions needed.
• Manage front desk operations including visitor check-in, appointment coordination, and lobby flow.
• Receive, log, and distribute incoming documents, mail, and packages per procedures.
• Maintain organized records of visitor logs and inquiries.
• Assist with scheduling appointments for program staff and briefings.
• Provide forms, explain basic program requirements, and assist with document submission.

Skills

Customer service

Administrative functions

English proficiency

Spanish/Creole

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Quadel Consulting Corporation in Miami seeks a friendly front desk administrator to greet visitors, answer calls, and provide information about HUD programs. You will manage front desk operations, route inquiries, schedule appointments, process documents, and maintain records while supporting program staff with confidentiality and HUD compliance.

Strong English communication is required; Spanish/Creole skills are a plus.