Front Desk & Community Liaison (Evenings)

Project HOME

Philadelphia (Philadelphia County)

On-site

USD 21,000 - 29,000

Full time

7 hours ago

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Benefits offered by this job

Hybrid work flexibility

Job summary

Project HOME is seeking a Receptionist to act as the professional first point of contact for staff, residents, contractors, and guests at the Francis House of Peace in Philadelphia. The role emphasizes safety, reliable visitor logging, and strong customer service at a full-time, evening shift.

The position requires at least a high school diploma or GED and one year of related experience, plus basic computer literacy.

Qualifications

High School Diploma or GED required.
At least 1 year of related experience.
Basic computer literacy.
Commitment to delivering high-quality customer service.

Responsibilities

Maintain a constant front desk presence and verify access for staff, residents, guests, and deliveries.
Establish respectful relationships with residents, guests and community members.
Conduct hourly rounds to check exterior doors/windows and monitor using security cameras.
Answer calls, take messages, and assist with clerical tasks such as typing, filing, and deliveries.
Assist with room setups for community meetings and document shift summaries.
Address urgent situations using de-escalation strategies and follow emergency procedures.
Serve as dispatch/point of contact for outreach as needed and complete required documentation.
Attend required meetings and trainings as necessary.