Receptionist - Ruth Williams House

Project HOME; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid parental leave

Flexible Spending Accounts (FSA)

Generous Paid Time Off and sabbatical

Employee wellness programs

Professional development and career成长

Job summary

Project HOME is seeking a Receptionist to act as the professional point of contact for staff, residents, contractors, and guests at Ruth Williams House. You will manage building access, sign-in procedures, and uphold high standards of customer service.

Responsibilities include front desk presence, call handling, clerical tasks, and supporting community room setups, with de-escalation and emergency procedures as needed. Salary reflects $18.15/hour with a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• 1 year of related experience is required.

Responsibilities

• Maintain a constant front desk presence, authorize access for staff, residents, guests, and delivery personnel, and log visitors with photo ID.
• Foster respectful relationships with residents, guests, and community members.
• Conduct hourly rounds to check doors/windows and monitor security cameras.
• Answer calls, take messages, and support clerical tasks (typing, filing, copying, deliveries).
• Assist with room setups for community space meetings.
• Document shift summaries and share during shift changes.
• Address urgent situations using de-escalation strategies and follow emergency procedures for floods or fires.
• Serve as dispatch/point of contact for outreach, including referrals and documentation.
• Attend meetings and trainings as needed (supervision, staff meetings, community meetings, linkage meetings, court appearances).

Skills

Basic computer literacy

Education

High School Diploma or GED

Job description

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Receptionist, you will serve as a professional point of contact for staff, residents, contractors, and guests while ensuring tenant safety by monitoring building access. This role requires a commitment to delivering high-quality customer service.

• Location: Ruth Williams House 2415 N. Broad St. Phila, PA 19132
• Schedule: Monday - Friday | 4PM - 12AM
• Pay Rate: $18.15 per hour

What You Will Do:

• Maintain a constant presence at the front desk, granting access only to authorized staff, residents, guests, and delivery personnel while ensuring all guests sign the visitor log and present photo ID.
• Establish and maintain healthy, respectful relationships with residents, guests, and community members
• Conduct hourly rounds to monitor unusual activity, check the security of exterior doors and windows, and use security cameras for surveillance.
• Answer incoming calls, take accurate messages, and assist with clerical tasks such as typing, filing, copying, and managing deliveries.
• Facilitate room setups for community space meetings
• Document shift summaries and share during shift change.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• As applicable, act as dispatch and point of contact for outreach, including completing response forms making referrals, and completing documentation.
• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.

What You Will Bring:

• High School Diploma or GED
• 1 year of related experience

Core Skills:

• Basic computer/technology literacy

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

Physical Requirements:

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.