Receptionist - FHOP

Project HOME; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Project HOME is seeking a Receptionist to act as the professional first point of contact for staff, residents, contractors, and guests at the Francis House of Peace in Philadelphia. The role emphasizes safety, reliable visitor logging, and strong customer service at a full-time, evening shift.

The position requires at least a high school diploma or GED and one year of related experience, plus basic computer literacy.

Qualifications

• High School Diploma or GED required.
• At least 1 year of related experience.
• Basic computer literacy.
• Commitment to delivering high-quality customer service.

Responsibilities

• Maintain a constant front desk presence and verify access for staff, residents, guests, and deliveries.
• Establish respectful relationships with residents, guests and community members.
• Conduct hourly rounds to check exterior doors/windows and monitor using security cameras.
• Answer calls, take messages, and assist with clerical tasks such as typing, filing, and deliveries.
• Assist with room setups for community meetings and document shift summaries.
• Address urgent situations using de-escalation strategies and follow emergency procedures.
• Serve as dispatch/point of contact for outreach as needed and complete required documentation.
• Attend required meetings and trainings as necessary.

Skills

Front desk

Customer service

Access control

De-escalation

Education

High School Diploma or GED

Job description

At Project HOME, your work has purpose. Every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. The Receptionist serves as a professional point of contact for staff, residents, contractors, and guests while ensuring tenant safety by monitoring building access. This role requires a commitment to delivering high-quality customer service.

Location: Francis House of Peace, 810 Arch St. Phila, PA 19107

Schedule: Full-time| Monday - Friday | 4PM - 12AM

Compensation: $18.15 per hour

What You Will Do:

• Maintain a constant presence at the front desk, granting access only to authorized staff, residents, guests, and delivery personnel while ensuring all guests sign the visitor log and present photo ID.
• Establish and maintain healthy, respectful relationships with residents, guests, and community members
• Conduct hourly rounds to monitor unusual activity, check the security of exterior doors and windows, and use security cameras for surveillance.
• Answer incoming calls, take accurate messages, and assist with clerical tasks such as typing, filing, copying, and managing deliveries.
• Facilitate room setups for community space meetings
• Document shift summaries and share during shift change.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• As applicable, act as dispatch and point of contact for outreach, including completing response forms making referrals, and completing documentation.
• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.

What You Will Bring:

• High School Diploma or GED
• 1 year of related experience

Core Skills:

• Basic computer/technology literacy

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities
• Hybrid work flexibility

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long‑term success. We believe every person deserves a place to call home and the support needed to thrive.

Physical Requirements:

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.