Evening Front Desk & Community Services Assistant

Project-Home; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Job summary

Project HOME in Philadelphia seeks an Evening Receptionist for the Hub of Hope, Monday through Friday, 3:00 PM to 7:00 PM. You will orient program participants to our services, answer questions, and refer individuals to appropriate resources while maintaining a courteous, welcoming front desk presence.

You will handle calls, messages, donations, and basic clerical tasks; maintain sign-up sheets in Excel, perform data entry into Webfocus and HMIS, and assist with shelter transports at day end.

Qualifications

• 1–3 years of performing clerical duties in a social services setting.
• Excellent listening, communication, and de-escalation skills
• Ability to deal with resistance effectively.

Responsibilities

• Greet and assist visitors at the Hub of Hope reception.
• Answer and transfer incoming calls, take messages.
• Accept and distribute donations and provide donation receipts as necessary.
• Maintain electronic sign-up sheets for showers, laundry and resource coordination appointments in Excel.
• Complete data entry into Webfocus, HMIS, etc. as required. (Training to be provided)
• Maintain a shelter transport list and direct participants to shelter transports at the end of each day.

Skills

Customer Service

De-escalation

Clerical Skills

Basic computer literacy

Phone etiquette

Tools

Webfocus

HMIS

Job description

Project HOME in Philadelphia seeks an Evening Receptionist for the Hub of Hope, Monday through Friday, 3:00 PM to 7:00 PM. You will orient program participants to our services, answer questions, and refer individuals to appropriate resources while maintaining a courteous, welcoming front desk presence.

You will handle calls, messages, donations, and basic clerical tasks; maintain sign-up sheets in Excel, perform data entry into Webfocus and HMIS, and assist with shelter transports at day end.