Community Concierge & Front Desk Security

Project HOME; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid parental leave

Flexible Spending Accounts (FSA)

Generous Paid Time Off and sabbatical

Employee wellness programs

Professional development and career成长

Job summary

Project HOME is seeking a Receptionist to act as the professional point of contact for staff, residents, contractors, and guests at Ruth Williams House. You will manage building access, sign-in procedures, and uphold high standards of customer service.

Responsibilities include front desk presence, call handling, clerical tasks, and supporting community room setups, with de-escalation and emergency procedures as needed. Salary reflects $18.15/hour with a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• 1 year of related experience is required.

Responsibilities

• Maintain a constant front desk presence, authorize access for staff, residents, guests, and delivery personnel, and log visitors with photo ID.
• Foster respectful relationships with residents, guests, and community members.
• Conduct hourly rounds to check doors/windows and monitor security cameras.
• Answer calls, take messages, and support clerical tasks (typing, filing, copying, deliveries).
• Assist with room setups for community space meetings.
• Document shift summaries and share during shift changes.
• Address urgent situations using de-escalation strategies and follow emergency procedures for floods or fires.
• Serve as dispatch/point of contact for outreach, including referrals and documentation.
• Attend meetings and trainings as needed (supervision, staff meetings, community meetings, linkage meetings, court appearances).

Skills

Basic computer literacy

Education

High School Diploma or GED

Job description

Project HOME is seeking a Receptionist to act as the professional point of contact for staff, residents, contractors, and guests at Ruth Williams House. You will manage building access, sign-in procedures, and uphold high standards of customer service.

Responsibilities include front desk presence, call handling, clerical tasks, and supporting community room setups, with de-escalation and emergency procedures as needed. Salary reflects $18.15/hour with a comprehensive benefits package.