Front Desk & Club Operations Associate (Bay Area)

Bay Padel; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Bay Padel in the San Francisco area is hiring Operations Associate Team Members. This front-desk role is the first point of contact for members and guests, with ownership over club presentation, inventory, and smooth daily operations.

You'll manage bookings, memberships, and POS through PlayByPoint, resolve inquiries with care, and help promote programs, leagues, and events while building a welcoming, well-run community.

Qualifications

• Available at least 16 hours per week.
• Conversational English.
• Based in the Bay Area.
• Customer-focused and team-oriented.
• Bonus: experience in sales or the sports industry.

Responsibilities

• Serve as the primary front desk contact for members and guests.
• Create a welcoming, professional, and community-driven environment.
• Manage court bookings, memberships, POS transactions, and member accounts via PlayByPoint.
• Handle inquiries, calls, billing questions, and issue resolution with care and urgency.
• Build relationships with members and actively promote programs, leagues, and events.
• Maintain high standards of cleanliness, organization, and club presentation.
• Conduct regular walkthroughs and address operational issues proactively.
• Coordinate with vendors and manage storage areas, equipment, and supplies.

Skills

Conversational English

Customer-focused

Team-oriented

Front desk

Tools

PlayByPoint

Job description

Bay Padel in the San Francisco area is hiring Operations Associate Team Members. This front-desk role is the first point of contact for members and guests, with ownership over club presentation, inventory, and smooth daily operations.

You'll manage bookings, memberships, and POS through PlayByPoint, resolve inquiries with care, and help promote programs, leagues, and events while building a welcoming, well-run community.