Front Desk Clinic Assistant - Patient-Centric Care

Planned Parenthood; New Haven (CT); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid parental leave

Tuition reimbursement

Flexible spending account

Job summary

Planned Parenthood of Southern New England is seeking a Full Time Clinic Assistant for our New Haven Health Center. Join a frontline team at the front desk, supporting clinicians and delivering patient-centered care.

Responsibilities include coordinating reception, triage, and routine tasks while maintaining patient privacy. The role supports sexual health services and education in a diverse community with a focus on equity and quality care.

Qualifications

• Bi-lingual English/Spanish preferred.
• Must be comfortable discussing sexuality, contraception, STDs and pregnancy options.
• Must have high school diploma or equivalent.
• Working knowledge in Microsoft Word, Excel, and Outlook is required.

Responsibilities

• Provides and supports the clinician in providing world class, quality healthcare services that support the whole person.
• Provides excellent client centered customer service; makes certain the client is the center of all decision making.
• Participates in health center efforts to achieve established productivity and revenue cycle goals.
• Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability.
• Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies.
• Provide factual non-biased patient information and education necessary for the patient visit.
• Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting.
• Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry.

Skills

Bi-lingual English/Spanish

Customer service

Attention to detail

Handling confidential information

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Planned Parenthood of Southern New England is seeking a Full Time Clinic Assistant for our New Haven Health Center. Join a frontline team at the front desk, supporting clinicians and delivering patient-centered care.

Responsibilities include coordinating reception, triage, and routine tasks while maintaining patient privacy. The role supports sexual health services and education in a diverse community with a focus on equity and quality care.