Clinic Assistant (Front Desk)

Planned Parenthood of Southern New England, Inc.; New Haven (CT); On-site; USD 34,000 - 39,000; Full time

Job summary

Planned Parenthood of Southern New England is seeking a Full Time Clinic Assistant to join our New Haven Health Center front desk team. This role supports clinicians, delivers patient-centered service, and helps maintain efficient center operations in a fast-paced environment.

The ideal candidate has a high school diploma, strong communication skills, and comfort discussing sensitive health topics. Evening and weekend availability is preferred, with an hourly pay rate of $24.46–$28.13.

Qualifications

• Must have high school diploma or equivalent.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Comfortable discussing sexuality, contraception, STDs and pregnancy options.
• Strong attention to detail and confidentiality.
• Proficient in Microsoft Word, Excel and Outlook.
• Excellent client-centered communication and teamwork.

Responsibilities

• Provides and supports clinicians in delivering quality healthcare.
• Delivers excellent, client-centered customer service; keeps the client at the center of decisions.
• Participates in health center operations to achieve productivity and revenue goals.
• Collaborates with center manager and clinician to ensure efficient systems and processes.
• Follows organizational and clinical standards, protocols, and policies.
• Provides patient information and education necessary for visits.
• Performs basic clinical functions (blood pressure, venipuncture, lab work, charting).
• Manages front desk duties: reception, triage, stocking, filing, billing and coding, data entry.
• Supports a diverse, inclusive environment respecting differences in race, culture, gender, sexual orientation and identity.

Skills

Customer service

Attention to detail

Multitasking

Communication

Teamwork

Bilingual English/Spanish

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region's largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it's being a part of a powerful movement. Together, we'll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our New Haven Health Center at our front desk.

Job Responsibilities

• Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
• Provides excellent client centered customer service; makes certain the client is the center of all decision making
• Participates in health center effects to achieve established productivity and revenue cycle goals
• Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
• Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
• Provide factual non-biased patient information and education necessary for the patient visit
• Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
• Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
• Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity

Job Qualifications

• Solution-oriented; positive, optimistic, confident can-do attitude
• Ability to embrace a fast paced and dynamic environment where dailyresponsibilities could change frequently
• Demonstrated ability to handle highly confidential information withdiplomacy and tact
• Must be comfortable when discussing sexuality, contraception,sexually transmitted diseases and pregnancy options
• Must have attention to detail and the ability to manage multipletasks simultaneously
• Working knowledge in Microsoft Word, Excel, and Outlook is required
• Must be able to workmornings, evenings, weekends and have a reliable form of transportation
• Bi-lingual English/Spanish preferred
• Must have high school diploma or equivalent
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
• Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
• Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
• Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
• Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions

Schedule

Monday - Friday (evenings and weekends preferred)

$24.46 - $28.13 an hour

This positions hourly rate* begins at $24.46 per hour and may increase based on full years of experience.

*Due to our commitment to pay equity, PPSNE does not negotiate salaries

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.