Receptionist

The Salvation Army USA Central Territory; Sioux Falls (SD); On-site; USD 17,000 - 25,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a temporary receptionist/clerical assistant for a 12-week assignment in Sioux Falls. You will answer calls, greet clients, determine eligibility, and schedule appointments for the Social Service Department.

Responsibilities include directing visitors, assisting with mailings, and maintaining program records with discretion. A High School diploma and at least 1 year of related experience are preferred; Safe from Harm training is required within

Qualifications

• High School Diploma or GED required; some college/secondary education preferred.
• Minimum 1 year of reception/telephone or data entry experience.
• Strong computer skills with Microsoft Office familiarity and data handling abilities.

Responsibilities

• Greet incoming clients and visitors in a friendly, professional manner.
• Answer incoming calls and direct inquiries to appropriate programs.
• Assist with determining preliminary eligibility for internal services and schedule appointments.
• Perform general clerical duties: photocopying, scanning, filing, mailings and data entry.
• Maintain records for programs (food pantry, general assistance) and assist with reports.

Skills

Customer service orientation

Communication skills

Multicultural sensitivity

Independent work

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Access

Web-based payroll/timekeeping system

10-key

Job description

This is a temporary position lasting up to 12 weeks, with a pay rate of $15/hr

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose

To answer incoming phone calls, greet incoming clients, donors and assist Social Service Department in determining eligibility and setting appointments for clients with case workers.

Essential Duties and Responsibilities

1. Greet all incoming clients/visitors in a friendly professional manner.
2. Answer phone calls in pleasant, courteous manner.
3. Responsible for directing assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies to meet their needs.
4. Perform general administrative clerical duties to include but not limited to photocopying, scanning, filing, office supply management for supply orders, etc.
5. Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance.
6. Assist office staff with mailings/projects.
7. Assist with maintaining records/ track information of in office programs such as food pantry, general assistances, and other special projects as assigned.
8. Determines preliminary eligibility of clients for internal programs and services, be able to competently fill out documents completely and accurately.
9. Assist with seasonal activities.
10. All other duties as assigned.

Supervisory Responsibilities

None

Education and/or Experience

High School Diploma/GED. Some secondary education preferred. Minimum of 1 year of related experience in reception, telephone work, or data processing preferred. Equivalent combination of education and experience will be considered.

Qualifications

1. Ability to work with people of varying backgrounds and cultures with patience and respect.
2. Ability to establish priorities, work independently and proceed with objectives with little supervision.
3. Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access. As well as the ability to access payroll, timekeeping and personal data via a web-based system.
4. Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
5. Good communication skills both written and spoken, and ability to maintain effective working relationships.
6. Demonstrated ability to handle confidential matters.

Other Qualifications

Must pass all applicable background checks. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations

None

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand, walk, sit, use hands and fingers, reach with hands and arms, stoop, crouch, talk and hear. Must be able to lift 20 pounds.

Working Conditions

The work environment is a business office setting with office equipment, moderate traffic and noise levels.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.