Receptionist

The Salvation Army USA Central Territory; Davenport (IA); On-site; USD 19,000 - 21,000; Part time

Job summary

The Salvation Army USA Central Territory is seeking a part-time receptionist to greet clients and donors, answer phones, and help determine eligibility for social services. The role supports the Social Service Department and coordinates with case workers.

Must have a High School Diploma or GED, with at least one year in reception or data processing. Proficiency in Microsoft Office and strong communication are essential; background checks are required.

Qualifications

• High School Diploma or GED; some college preferred.
• Minimum 1 year of reception/telephone or data processing experience.
• Ability to work with people from diverse backgrounds with patience and respect.
• Proficient with Microsoft Office (Word, Excel, PowerPoint and Access).
• Strong written and spoken communication and ability to handle confidential information.

Responsibilities

• Greet all incoming clients/visitors in a friendly, professional manner.
• Answer phone calls in a pleasant, courteous manner.
• Direct calls and walk-in clients to the appropriate Family Service Programs or outside agencies.
• Perform general administrative clerical duties (photocopying, scanning, filing, supply management).
• Provide Pathway of Hope information to clients seeking assistance.
• Assist with mailings and office projects.
• Maintain records for in-office programs (food pantry, general assistance).
• Determine preliminary eligibility for internal programs and complete documents accurately.
• Assist with seasonal activities and other duties as assigned.

Skills

Customer service

Communication

Confidentiality

Education

High School Diploma/GED

Some college/secondary education

Tools

Microsoft Office Suite

Payroll/timekeeping system

Job description

*** Part- Time, Tuesday- Thursday 8:30 A.M.- 12:30 P.M. and Friday 8:00 A.M.- 4:30 P.M. Pay Range: $14.00-$15.00 Per Hour***

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:

To answer incoming phone calls, greet incoming clients, donors and assist Social Service Department in determining eligibility and setting appointments for clients with case workers.

Essential Duties and Responsibilities:

• Greet all incoming clients/visitors in a friendly professional manner.
• Answer phone calls in pleasant, courteous manner.
• Responsible for directing assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies to meet their needs.
• Perform general administrative clerical duties to include but not limited to photocopying, scanning, filing, office supply management for supply orders, etc.
• Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance.
• Assist office staff with mailings/projects.
• Assist with maintaining records/ track information of in office programs such as food pantry, general assistances, and other special projects as assigned.
• Determines preliminary eligibility of clients for internal programs and services, be able to competently fill out documents completely and accurately.
• Assist with seasonal activities.
• All other duties as assigned.

Supervisory Responsibilities

None

Education and/or Experience:

High School Diploma/GED. Some secondary education preferred. Minimum of 1 year of related experience in reception, telephone work, or data processing preferred. Equivalent combination of education and experience will be considered.

Qualifications:

• Ability to work with people of varying backgrounds and cultures with patience and respect.
• Ability to establish priorities, work independently and proceed with objectives with little supervision.
• Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access. As well as the ability to access payroll, timekeeping and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.

Other Qualifications:

Must pass all applicable background checks. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations:

None

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand, walk, sit, use hands and fingers, reach with hands and arms, stoop, crouch, talk and hear. Must be able to lift 20 pounds.

Working Conditions:

The work environment is a business office setting with office equipment, moderate traffic and noise levels.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.