Front Desk & Client Services Lead (Tax Season)

H&R Block, Inc.; Malvern (AR); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in Malvern, Arkansas. This in-person role collaborates with tax professionals and handles intake, documents, and client information with confidentiality.

Availability for tax-season evenings/weekends is required. Ideal candidates will have experience in fast-paced client service, strong communication, and proficient use of Microsoft Office and scheduling

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in Malvern, Arkansas. This in-person role collaborates with tax professionals and handles intake, documents, and client information with confidentiality.

Availability for tax-season evenings/weekends is required. Ideal candidates will have experience in fast-paced client service, strong communication, and proficient use of Microsoft Office and scheduling