Support Services Specialist

Harbor; Toledo (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Job summary

Harbor is looking for a dedicated Support Services Specialist in Toledo, offering full-time hours. The role includes providing front desk support, managing client appointments, and ensuring excellent customer service.

Ideal candidates will have a high school diploma or equivalent and two years of related experience. Benefits include medical, dental, vision coverage, and generous paid time off, among others.

Qualifications

• Two years of closely related office experience strongly preferred.
• Ability to handle a multi-line phone system.

Responsibilities

• Provide front desk support answering calls professionally.
• Schedule and manage client appointments.
• Collect payments and handle cash transactions.

Skills

Customer service skills

Multi-tasking

Microsoft Office proficiency

Strong organizational skills

Education

High school diploma or equivalent

Job description

Job Description

Harbor is seeking a Support Services Specialist to provide front desk support in the Toledo area.

Job Details

Position is full-time 40 hours per week, 1st and 2nd shift, works 4 days per week.
Monday and Tuesday: 8a – 7p.
Wednesday: 8:30a – 7p.
Thursday: 8a – 6p.

Education, Experience, and Other Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple‑line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi‑tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Essential Job Competencies / Primary Duties

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with the organization’s Vision XXI service excellence efforts. Transfers calls to voicemail or takes accurate written messages and delivers them promptly.
• Answers all incoming calls from clients regarding their appointments, including new and follow‑up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to the appropriate staff person; provides any necessary follow‑up and ensures the client is attended to in a timely manner.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required, reconciles the cash box, and completes deposit or distributes the cash drawer to the designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verifies client information and scans updated insurance information into the client record.
• Monitors client flags for support‑related issues at time of visit.
• Responds to email, Teams, and written requests from other departments in a timely manner.
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• May float to other locations to accommodate client or agency need.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.

About Harbor

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more.

Benefits

• Medical, dental, and vision coverage.
• Retirement plan with company match.
• Generous paid time off, sick time, and paid holidays.
• Tuition and professional license reimbursement programs.
• Clinical supervision hours offered.
• Employee referral bonuses.
• Ability to make a difference in your community!