Client Registration/Intake Specialist

Harbor Brand; Kentucky; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Tuition and professional license reimbursement

Job summary

A leading mental health provider is seeking a Client Registration/Intake Specialist for their Toledo team. This full-time role involves efficiently managing client registrations, ensuring accurate information, and coordinating with various departments. Candidates should have a high school diploma and experience in customer service or behavioral health settings. The position offers benefits such as medical coverage and paid time off, providing a unique opportunity to make a positive impact in the community.

Qualifications

• Two years of closely related office experience strongly preferred.
• Demonstrated knowledge of health/behavioral health billing procedures preferred.
• Prior experience in a behavioral health setting is a plus.

Responsibilities

• Reviews and updates client accounts for accurate demographic and insurance information.
• Collaborates with departments for a thorough client registration process.
• Handles incoming questions regarding client accounts and data submissions.

Skills

Attention to detail

Customer service

Effective communication

PC skills using Microsoft Office 365

Teamwork

Education

High school diploma or equivalent

Job description

Harbor is seeking a Client Registration/Intake Specialist to join the Toledo team! This position is responsible for a welcoming and thorough client registration process.

Position is full-time, 20 hours per week.

Education/Experience/Other Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third‑party providers preferred.
• Prior experience strongly preferred in customer service and behavioral health setting.
• Must have strong attention to detail and be able to communicate effectively with various individuals.
• Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.
• Must be able to establish daily work priorities and work independently and efficiently to meet deadlines.
• Must be honest, dependable, self‑disciplined, organized and be able to work well as a team member.

Essential Job Competencies/Primary Duties

• Reviews and updates client accounts timely to ensure accurate demographic and account information, including insurance information, and fee agreements.
• Proactively and collaboratively works with other departments to ensure a thorough and accurate client registration process.
• Receives incoming questions from clients, payers, and/or other departments regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.
• Reviews, monitors, updates, and prepares Client Record to ensure required Intake/Registration forms and data are completed and updated, as necessary.
• Coordinates client’s application and subsequent verification process for public assistance funding sources. Updates client records accordingly (internal and external systems) and monitors assigned client records to ensure adequate coverage for services.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Promotes client usage for Patient Portal and educates on the benefits it can offer.
• Monitors assigned clients to ensure services are scheduled appropriately based on insurance coverage.
• Verifies insurance for any new clients or new card being scanned before the time of their appointment.
• Monitors client coverages for any missing coverages or termed coverages and updates appropriately.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

About Harbor

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor

It is fast‑paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.