Front Desk & Client Services Specialist

Harbor, Inc.; Perrysburg (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Retirement plan

Paid time off

Education reimbursement

Job summary

Harbor, Inc. in Perrysburg, OH is seeking a front desk Support Services Specialist to greet clients, manage the multi-line phone system, and coordinate appointments across Harbor locations.

The role is full-time, 1st shift (40 hours/week) and requires strong customer service, professionalism, and proficiency with Microsoft Office. High school diploma plus related office experience preferred.

Qualifications

• High school diploma or equivalent required; two years related office experience preferred.
• Ability to handle multi-line phone system and busy waiting room.
• Excellent customer service, clear communication, and teamwork.
• Strong organization, flexibility, and confidentiality with client information.
• Proficient and accurate in computer use, including Microsoft Office.

Responsibilities

• Answer calls professionally, transfer to voicemail, or take messages.
• Manage appointment scheduling, including new, follow-up, and cancellations.
• Announce clients to staff and ensure timely follow-up and service.
• Schedule ongoing appointments for Harbor locations.
• Collect payments, reconcile cash, and deposit or distribute funds.
• Perform opening/closing duties and support internal/external customers.
• Monitor client information and update insurance records as needed.
• Respond to emails/Teams/requests from other departments promptly.
• Attend meetings, participate in committees, and float to other locations as needed.

Skills

Customer service

Multi-tasking

MS Office

Communication

Education

High school diploma

Two years related office experience

Tools

Phone system

Microsoft Office

Job description

Harbor, Inc. in Perrysburg, OH is seeking a front desk Support Services Specialist to greet clients, manage the multi-line phone system, and coordinate appointments across Harbor locations.

The role is full-time, 1st shift (40 hours/week) and requires strong customer service, professionalism, and proficiency with Microsoft Office. High school diploma plus related office experience preferred.