Front Desk & Client Services Specialist

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and PTO – starting at 25 days

12 Paid Holidays per year

403b retirement with company match

Employee Referral Program

Job summary

CASES welcomes a Receptionist to support our Pretrial Services Department at the Brooklyn Pretrial Office. You will greet visitors, manage front desk coverage, and assist SRP participants and staff with organized, compassionate service.

The role emphasizes empathy, strong communication, and meticulous organization, with in-person duties and full-time hours from 9am to 5pm, Monday through Friday. Salary is $45,619 per year, plus comprehensive benefits.

Qualifications

• Associate’s degree or High school diploma with 2-3 years of work experience.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Respect for confidentiality.
• Strong interpersonal skills.
• Conflict management and de-escalation skills preferred.
• Highly proficient in word processing and spreadsheet applications (MS Word, Excel), experience with PowerPoint.
• Must be a self-starter and able to work independently.

Responsibilities

• Greet clients and all visitors to the program and ascertain purpose of visit
• Answer and screens incoming calls in a professional manner while providing assistance and obtaining accurate information
• Monitor the waiting room to ensure the health and safety of clients and staff is maintained
• Provide administrative and clerical support to staff as instructed by Borough Director.
• Open, sort and distribute mail
• Provide triage support and direct assistance to program participants as needed
• May perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Borough Director.
• Create organizational spreadsheets, charts, or other documents to help ensure efficient coverage across programs.
• Provide culturally competence services in accordance with CASES policies and procedures
• Perform additional duties as assigned by the Borough Director.

Skills

Organizational skills

Verbal & written communication

Confidentiality

Interpersonal skills

Conflict management

Independence / self-starter

Education

Associate’s degree or high school diploma with 2-3 years of work experience

Tools

MS Word

Excel

PowerPoint

Job description

CASES welcomes a Receptionist to support our Pretrial Services Department at the Brooklyn Pretrial Office. You will greet visitors, manage front desk coverage, and assist SRP participants and staff with organized, compassionate service.

The role emphasizes empathy, strong communication, and meticulous organization, with in-person duties and full-time hours from 9am to 5pm, Monday through Friday. Salary is $45,619 per year, plus comprehensive benefits.