Front Desk & Client Services Specialist

Dentonmhmr; Denton (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Dentonmhmr Center seeks an entry-level Consumer Service Representative to greet visitors, answer calls, process payments, and assist with clerical duties in a fast-paced clinical setting.

The role requires good interpersonal skills, basic data entry, and adherence to confidentiality and trauma-informed care practices. Some evenings and occasional travel to other center buildings may be required.

Qualifications

• High School Diploma or equivalent required.
• One year general office experience preferred.
• Medical office experience preferred.
• Experience with Microsoft Word and Excel preferred.

Responsibilities

• Greets all clients and guests as they walk into the Center; determines who they need to see; notifies providers that someone has arrived; accepts and records payments daily; prints encounter forms for all walk-in clients; assists clients with completing forms; ensures all clients are advised of fee assessments.
• Performs data entry on Center computer systems; ensures accuracy of all data entry; completes all forms as required to document changes; enters appointments in MIS and audits monthly.
• Maintains strict confidentiality of client data; adheres to Center wide policies and procedures and demonstrates knowledge with compliance to policies and procedures.
• Keeps cash box accurate and records all payments received; reconciles all payments and receipts daily; monitors change fund for accuracy and turns in daily for safekeeping.
• Complies with HIPAA regulations and ensures all new clients read and sign HIPAA notice.
• Prints and/or distributes encounter forms and front desk reports; opens front door in the morning and ensures lobby is neat and clean; answers incoming calls and routes appropriately; prints SAL for each doctor that will be in the office the following day.
• Contacts staff if clients is out of compliance on any required elements or fee assessments; may serve as backup to center mail courier.
• Participates in the Center's Zero Suicide Initiative.

Skills

Interpersonal skills

10-key by touch

Confidentiality

Office software

Public communication

Attendance

Trauma-informed care

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Dentonmhmr Center seeks an entry-level Consumer Service Representative to greet visitors, answer calls, process payments, and assist with clerical duties in a fast-paced clinical setting.

The role requires good interpersonal skills, basic data entry, and adherence to confidentiality and trauma-informed care practices. Some evenings and occasional travel to other center buildings may be required.