Front Desk Client Services Specialist

Northstar Behavioral Health; Cincinnati (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Vision coverage

Life insurance

Disability coverage

Paid time off

Job summary

NorthStar Behavioral Health is seeking a Front Desk Client Services Representative in Cincinnati, OH, to support daily office operations and scheduling. The role emphasizes creating a welcoming, confidential environment for clients seeking behavioral health services.

The position offers a full-time schedule, competitive benefits, and opportunities for growth within a nonprofit organization. Monday–Friday 5:30 am–2:00 pm with rotating Saturdays, salary $20.00–$23.00 hourly.

Qualifications

• High school diploma or equivalent.
• 2+ years of front desk, customer service, and medical office experience, preferably in a behavioral health setting.
• Strong communication and interpersonal skills.
• Basic computer proficiency (Microsoft Office and scheduling systems).
• Ability to pass a criminal background and drug screen.
• Current vaccination for tuberculosis (TB) or willingness to be vaccinated upon hire.

Responsibilities

• Greet clients, visitors, and staff in a courteous and professional manner.
• Check clients in/out and verify appointment details.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Schedule, confirm, and manage appointments using EHR systems.
• Collect and update client demographic and insurance information.
• Verify insurance eligibility and collect co-pays or balances at the time of service.
• Maintain accurate and confidential records in compliance with HIPAA and PHI.
• Process intake paperwork and ensure completeness of all required forms.
• Monitor and maintain a clean, organized reception area.
• Support administrative and clinical staff as needed, while supporting the organization’s core values of kindness, honesty, and respect.

Skills

Front desk

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

EHR systems

Job description

NorthStar Behavioral Health is seeking a Front Desk Client Services Representative in Cincinnati, OH, to support daily office operations and scheduling. The role emphasizes creating a welcoming, confidential environment for clients seeking behavioral health services.

The position offers a full-time schedule, competitive benefits, and opportunities for growth within a nonprofit organization. Monday–Friday 5:30 am–2:00 pm with rotating Saturdays, salary $20.00–$23.00 hourly.